Product · part of the Lettings package
Google review requests
Most happy customers would leave a review if someone asked at the right moment. Nobody has time to ask. This product asks every new tenant, two days after they move in, in your wording and from your agency's name.
- Available now
- Ready within a week of the first chat
- Free 30-day pilot
How it works
Three steps, all in your wording.
- Step 1
Moment recorded
We agree during setup where move-in dates come from, for example a spreadsheet or diary your team already keeps.
- Step 2
Two days later
The tenant gets a short, friendly text and email with a direct link to your Google review page.
- Step 3
Asked once
Every tenant is asked once. Anyone can opt out, and it's all logged so you can see who was asked and when.
Not a letting agent? The same product works for after a sale completes, a dental check-up, a boiler service, an MOT or a tax return is filed. Other industries.
What we need from you
About 15 minutes of your time.
We do the building. During the first chat and the setup visit, we'll ask for:
- Your Google review link (we can find it with you)
- Where move-in dates are kept today
- Customer first name, mobile and/or email
- The wording you're happy with, and who it's signed from
Where the line is
What it won't do.
We never write reviews, offer incentives, or only ask the customers you think are happy. Google's rules don't allow that, so everyone is asked the same way.
- You sign off every message template before it goes live
- Everything it sends is logged
- One message to us switches it off
Price
On its own from £100 a month, or in the Lettings package.
On its own: from £100 a month plus a one-off setup fee from £300, after a free 30-day pilot. Or get all seven products in the Lettings package from £200 a month. Your exact price is agreed in writing before anything is billed. See pricing.
Questions about this product
Will it ask customers who had a bad experience?
Yes. Google's rules don't allow you to pick and choose who gets asked, so everyone gets the same polite request. A steady flow of honest reviews is also what makes the good ones believable.
Can we pause it for a particular person?
Only for a neutral reason, and it's logged: they've opted out, there's an open dispute or complaint, or there's been a bereavement. It can't be paused because someone might leave a bad review. Google's rules don't allow that.
Does it work for landlords or sales clients too?
Yes. The same product can ask any group of customers at a moment you choose, each with its own wording.
Want to see it working at your agency?
Pick any product and try it free for 30 days. It's running in about a week, with a 15-minute setup visit at your office. If it doesn't help, we switch it off.
We reply within one working day. Happy to pop by anywhere in London.