Product · part of the Lettings package
Maintenance and request triage
Maintenance requests arrive by phone, text, email and WhatsApp, often without the details your team needs. This product collects the photo and the facts, sorts the job by urgency and trade, and drafts it for your team to approve.
- Available now
- Ready within a week of the first chat
- Free 30-day pilot
How it works
Three steps, all in your wording.
- Step 1
Tenant reports it
The tenant sends a description and a photo.
- Step 2
Sorted
The request is sorted by urgency and trade, using rules you agree with us.
- Step 3
Tenant hears back, job drafted
The tenant gets an acknowledgement, and your team gets a drafted job to approve and send to a contractor.
Not a letting agent? The same product works for block and property managers, call-out requests for trades, support requests for any service business. Other industries.
What we need from you
About 15 minutes of your time.
We do the building. During the first chat and the setup visit, we'll ask for:
- How you define urgent, routine and cosmetic
- Your trades and preferred contractors
- Who approves jobs
Where the line is
What it won't do.
Nothing is sent to a contractor without a person approving it. Anything that sounds like an emergency goes straight to your emergency process.
- You sign off every message template before it goes live
- Everything it sends is logged
- One message to us switches it off
Price
On its own from £100 a month, or in the Lettings package.
On its own: from £100 a month plus a one-off setup fee from £300, after a free 30-day pilot. Or get all seven products in the Lettings package from £200 a month. Your exact price is agreed in writing before anything is billed. See pricing.
Questions about this product
Does it replace our repairs software?
No. If you already use a repairs tool, we'd look at feeding it rather than replacing it.
Want to see it working at your agency?
Pick any product and try it free for 30 days. It's running in about a week, with a 15-minute setup visit at your office. If it doesn't help, we switch it off.
We reply within one working day. Happy to pop by anywhere in London.