Straight answers.

No. The products work alongside what you already use: your email, a mobile number for texts, your CRM or a simple spreadsheet. Your team keeps working the way it does now.

We build the product before the visit, using the wording agreed in the first chat. The visit is to connect it to your inbox or records, check the wording with you, and show your team where to see what it sends. How the pilot works.

We'll ask for the access a product needs, such as an inbox or a review link, and set it up with you in person. Where a system allows a separate login or limited access for us, we use that.

The free pilot covers one product of your choice, any of the seven. If you'd like to try more, ask us.

AI helps personalise each message, within wording you've approved. For questions it can't answer from your own information, it sends a holding reply and passes the conversation to your team.

You approve every message template before it goes live. Individual messages then go out automatically, so an evening enquiry gets an answer straight away. Everything that's sent is logged, so you can check any of it.

Every message is logged and we monitor the products. If something looks off, we pause it and fix it. You can switch any product off with one message to us.

Yes. Every automated text or email offers an easy way to opt out, and opt-outs are respected straight away.

We only use the details each product needs: usually a name, contact details and the date that triggers a message, plus photos a tenant sends for a repair or the rent and repair figures in a landlord update. We never sell or share them, and delete them when they're no longer needed. For this data you're the controller and we're your processor.

Yes. You get a short written data processing agreement before we start: what we hold, why, where it's processed and when we delete it. It names the services we use.

Yes, as long as everyone is asked the same way, the wording is neutral, nobody is offered anything for a review, and nobody is filtered out. That's how ours work.

A single product is from £100 a month plus a one-off setup fee from £300. The Lettings package, with all seven products, is from £200 a month. Your exact price is agreed in writing before anything is billed. See pricing.

A product does one job, like review requests. A package is a set of products tailored to one industry. The Lettings package is our first; you can also take any product on its own.

You decide. Keep it running at the agreed monthly price, or stop and we switch it off. There's no contract during the pilot.

Probably. If a task follows rules and repeats every week, tell us about it. We'll say honestly whether it's worth automating.

Walter or Bert, the two founders. You always talk to one of us, and Walter builds and runs the products himself.

Walter, via hello@polder.uk or on WhatsApp. We reply within one working day, and we pause any product that looks wrong while we fix it.

Fair question. We have no case studies yet; our first pilots are starting now. What we can offer: a free month before you pay anything, setup in person so you can meet us, every message logged, a written agreement, and an off switch that's one message away.