Product · part of the Lettings package
Out-of-hours enquiry replies
Applicants enquire in the evening and at weekends, when your office is closed. They often enquire with several agents at once, and the first useful reply wins. This product answers from your own information within minutes and leaves anything uncertain to your team.
- Available now
- Ready within a week of the first chat
- Free 30-day pilot
How it works
Three steps, all in your wording.
- Step 1
Enquiry arrives after hours
It reads the enquiry that lands in your inbox outside the hours you set.
- Step 2
Answers what it knows
Using only your FAQ and listing details, it replies with what's known: availability, how viewings work, what to send next.
- Step 3
Hands over the rest
If it isn't sure, it doesn't guess. It sends a polite holding reply and flags the enquiry for your team in the morning.
Not a letting agent? The same product works for valuation requests for estate agents, new-patient enquiries for clinics, quote requests for trades. Other industries.
What we need from you
About 15 minutes of your time.
We do the building. During the first chat and the setup visit, we'll ask for:
- The questions you get asked most, and your answers
- Office hours, and when it should reply
- Who gets the handed-over enquiries
- What counts as urgent, and your emergency number
Where the line is
What it won't do.
It only answers from information you've given it. Anything about money, deposits, references, legal questions or a specific landlord's decision goes to a person.
- You sign off every message template before it goes live
- Everything it sends is logged
- One message to us switches it off
Price
On its own from £100 a month, or in the Lettings package.
On its own: from £100 a month plus a one-off setup fee from £300, after a free 30-day pilot. Or get all seven products in the Lettings package from £200 a month. Your exact price is agreed in writing before anything is billed. See pricing.
Questions about this product
What happens with an emergency, like a leak?
During setup we agree what counts as urgent. The reply points the tenant straight to your emergency number rather than waiting for the morning.
Will people know it's automatic?
We recommend saying so in a short line at the bottom, as in the example. You choose the wording.
Does it work during the day as well?
It can, but most businesses want it only when the office is closed. You set the hours.
See it work
What an applicant gets at 21:14.
Pick an evening enquiry and see the reply it gets. Questions it can answer from your information get an answer. Anything else gets a polite holding reply and goes to your team in the morning.
Answered from your FAQ and listing details
Not in your FAQ: holding reply sent, flagged for your team
Marked urgent: emergency number given, flagged for your team
Illustration with made-up data, not live AI. The real product answers only from your FAQ and listing details, in wording you've approved, and hands anything else to your team.
Want to see it working at your agency?
Pick any product and try it free for 30 days. It's running in about a week, with a 15-minute setup visit at your office. If it doesn't help, we switch it off.
We reply within one working day. Happy to pop by anywhere in London.